COMPLAINTS PROCEDURE Fresh Approach Finance Ltd is authorised and regulated by the Financial Conduct Authority. The Financial Conduct Authority does not regulate Will Writing and some aspects of estate planning. Buy-to-Let Mortgages and Secured Loans. The guidance and/or advice contained within the website is subject to the UK regulatory regime and is therefore primarily targeted at customers in the UK. HOW TO COMPLAIN Should you have a reason to complain please contact Darren Mullan 07775525960 or email dm@freshapproachfinance.co.uk as soon as possible. Upon receiving your complaint we will endeavour to address your issue and have 8 weeks to give you a final response and hopefully resolve your grievance. If we are unable to resolve this to your satisfaction then you are entitled to contact the Financial Ombudsman Service to help resolve this. Please see the following link for further details: http://financial-ombudsman.org.uk YOUR MORTGAGE WILL BE SECURED AGAINST YOUR PROPERTY. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. Speak to one of our specialist advisers today… FREE NO OBLIGATION ADVICE Your information will only be used to talk to you about your requirements. We do not sell or pass on your information. Everything is in the strictest confidence. Notice: JavaScript is required for this content.